Privacy Policy

Privacy Policy

Introduction

Welcome to https://el-ranchero-gourmet-tortilla-chips.chicagotortillachips.com! We are committed to protecting your privacy and ensuring a secure online experience for our users. This Privacy Policy explains how we handle the personal information of visitors and customers who engage with our website, applications, services, and products. By using our platform, you consent to the practices described herein.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website at https://el-ranchero-gourmet-tortilla-chips.chicagotortillachips.com.
  2. All associated mobile and desktop applications.
  3. Online services and tools offered by our company.
  4. Products purchased or accessed through our platform.

Please note that this policy does not extend to third-party websites, applications, or services linked from our site, as they have their own privacy policies governing data collection and usage. We encourage users to review these policies carefully.

Processing Activities

This Privacy Policy guides how we interact with users through:

  1. Account creation and management.
  2. Online transactions and payments.
  3. Communication with our customer support team.
  4. Participation in surveys, contests, or promotions.
  5. Submitting feedback or reviews.
  6. Social media interactions related to our brand.

Personal Data Collection

We collect various types of personal data to enhance your experience and improve our services:

  1. Account Information: Username, email address, and password used for account creation.
  2. Payment Information: Credit card numbers, expiration dates, and billing addresses for online purchases.
  3. Financial Information: Transaction history, order details, and payment method preferences.
  4. Purchase Information: Products purchased, quantities, and associated pricing.
  5. Mobile Device Identifiers: Unique device IDs, mobile network information, and phone numbers (if provided).
  6. Location Data: Geolocation data collected when you interact with our services on a mobile device.
  7. Feedback and Reviews: Comments, ratings, and suggestions submitted by users.
  8. Social Media Information: Publicly available data from social media platforms when users choose to connect their accounts.
  9. Product Information: Preferences, reviews, and interactions related to our products.

We collect this data through direct user input, automated systems (such as cookies and tracking technologies), and third-party sources who assist us in providing services.

Cookies

We use cookies to enhance your online experience:

  1. Strictly Necessary: These cookies enable core functionalities like login, account management, and payment processing.
  2. Preference: They remember user preferences, such as language settings and display options.
  3. Analytics: Used by our analytics providers to track site usage, gather statistics, and understand how visitors engage with our website.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes:

  1. Financial and transaction data may be kept for tax and accounting purposes (up to 7 years).
  2. Purchase history may be retained for order fulfillment and customer service (as long as necessary for the provision of services).
  3. Personal information related to communications and interactions may be stored indefinitely, unless requested to be deleted by the user.

Upon request or when no longer required, we securely delete or anonymize personal data.

Security Measures

We have implemented robust security protocols to safeguard your personal data:

  1. Encryption of data during transmission and at rest.
  2. Secure third-party processing partners who adhere to strict privacy and security standards.
  3. Regular security assessments and updates to protect against potential vulnerabilities.

Children’s Privacy

Our services are not intended for individuals under 18 years old, and we do not knowingly collect personal data from children. If you believe we have collected information from a minor, please contact us immediately at the email address provided below.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  1. Access to your data and its usage.
  2. Request rectification or erasure of inaccurate or incomplete data.
  3. Restriction or object to the processing of your data under specific circumstances.
  4. Data portability, allowing you to transfer your data to another controller.
  5. The right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
  6. Right to complain to a supervisory authority if you believe your privacy rights have been infringed.

To exercise these rights or for data-related inquiries, please contact our Data Protection Officer at:

Email: privacy@el-ranchero-gourmet-tortilla-chips.chicagotortillachips.com
Address: Privacy Team, El Rancho Gourmet Tortilla Chips, 123 Main Street, Chicago, IL 60601

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be notified via a prominent notice on our website, and updated policy versions will be posted here. We encourage users to review this page periodically for the latest information.

Contact Information

For any questions, concerns, or requests related to privacy or data protection, please reach out to us:

Email: contact@el-ranchero-gourmet-tortilla-chips.chicagotortillachips.com
Address: Customer Support, El Rancho Gourmet Tortilla Chips, 456 Elm Street, Chicago, IL 60611